Frequently Asked Questions

It depends on what you’re trying to clean. MOULDZAP is for mould, DRAINZAP is for blocked or smelly drains, Toilet Cleaner is for everyday toilet cleaning, TOILETZAP tackles deeper toilet build-up below the waterline, and MULTIZAP is your everyday cleaner for surfaces, grime and odours.

Thrive uses biological cleaning power to tackle the source of common cleaning problems like mould, odours, grime and build-up, rather than simply masking them with harsh chemicals.

Thrive uses biological cleaning technology, including microbes and enzymes, to help break down the organic matter behind common household cleaning problems.

Thrive is designed for real homes, including homes with pets, with bio-based formulas designed to reduce reliance on harsh chemical cleaners.

Thrive is designed for real homes and families, with bio-based formulas designed to reduce reliance on harsh chemical cleaners.

Thrive is designed to clean without the harsh chemical smell associated with many conventional cleaners. Individual products have their own scent - for example, MOULDZAP has a vinegar scent.

If you’re using another cleaning product as well, check the instructions for both products first. If you’re unsure, contact us and we can help.

Tell us what you’re trying to clean and we can point you in the right direction. Mould? MOULDZAP. A blocked or smelly drain? DRAINZAP. Toilet grime? Toilet Cleaner. Build-up below the waterline? TOILETZAP. Everyday grime and odours? MULTIZAP.

Yes. The bottle is purchased separately from the refill sachets. You’ll need the MOULDZAP bottle to mix and use your refill.

Yes. MOULDZAP is designed to remove visible mould, spores and staining, while also tackling the conditions that can allow mould and musty odours to return.

MOULDZAP works across a wide range of surfaces, including wallpaper, painted surfaces, wood, plasterboard, grout and textiles. It works particularly well on porous surfaces.

No heavy scrubbing is required. Leave MOULDZAP on for around 15 to 30 minutes, then wipe away the residue. For established mould, a second application can be used.

Around 15 to 30 minutes is enough for most applications. Wipe away the residue afterwards.

Warm water helps MOULDZAP dissolve faster. At around 45°C, it dissolves in about five minutes.

Yes. MOULDZAP is designed for moisture-prone areas including bathrooms, tiles, grout and ceilings.

Yes. MOULDZAP is septic safe.

MOULDZAP is designed to remove mould and tackle the conditions that can allow it to come back. If the underlying moisture issue remains, that may also need to be addressed.

Yes. DRAINZAP targets the hair, slime and organic build-up that can cause drain odours, so it tackles the source rather than simply masking the smell.

Yes. DRAINZAP is designed for household drains, including showers, and helps break down hair, slime and organic build-up.

Yes. DRAINZAP helps break down hair, along with slime and other organic build-up inside the drain.

Yes. DRAINZAP can be used in sinks as well as household drains, and helps break down organic build-up.

Use one scoop per treatment.

Leave it for at least an hour, or overnight for best results.

Yes. DRAINZAP is septic safe.

Yes. DRAINZAP is designed for ongoing drain maintenance as well as helping clear existing build-up.

Yes. The bottle is purchased separately from the refill sachets. You’ll need the Toilet Cleaner bottle to mix and use your refill.

Toilet Cleaner is for the visible parts of the toilet above the waterline, like the bowl and rim. TOILETZAP goes below the waterline to tackle deeper build-up, scale and odours.

TOILETZAP. It’s designed to tackle scale and mineral build-up below the waterline.

For everyday toilet freshness, Toilet Cleaner is a good place to start. If the odour is coming from deeper below the waterline, TOILETZAP is designed to tackle that build-up at the source.

TOILETZAP. That’s exactly what it’s designed for - below-the-waterline scale, odours and build-up.

Yes. Toilet Cleaner is designed for everyday toilet cleaning and maintenance.

Yes. They work together as a complete toilet cleaning system - Toilet Cleaner handles the visible clean above the waterline, while TOILETZAP tackles deeper build-up below it.

You don’t have to use both, but they do different jobs. Using them together gives you a more complete clean above and below the waterline.

Yes. Both are designed to be septic safe.

MULTIZAP is your everyday multi-purpose cleaner for surfaces, grime and odours. You can use it around kitchens, bathrooms, bins, benches, pet areas and general household mess.

Yes. MULTIZAP is designed for everyday cleaning across kitchens, bathrooms and other household surfaces.

Yes. It’s designed as Thrive’s everyday multi-purpose cleaner for regular cleaning around the home.

Yes. MULTIZAP helps remove odours at the source, including pet smells and bin odours.

Yes. MULTIZAP is designed for use around pet areas and everyday household mess.

Yes. MULTIZAP is suitable for use around food preparation areas.

MULTIZAP is designed to clean and remove odours without the harsh chemical smell associated with conventional cleaners.

Thrive is designed for real homes, families and pets, with safer, bio-based cleaning formulas.

No. Thrive products are designed to be used without gloves when used as directed.

Thrive products are designed without harsh fumes, so you don’t need to open all the windows just to clean.

Thrive is designed to clean without the harsh fumes associated with conventional cleaning products.

Several Thrive products are specifically labelled septic safe. Check the individual product information for the product you’re using.

Yes. Thrive products are Australian made.

Yes. Shipping is free on orders over $99.

Orders are shipped within 24 hours.

Yes. Thrive offers a 30-day money-back guarantee.

You can pay securely at checkout using the payment options available for your order.

Yes. Thrive offers a 30-day money-back guarantee. For the full return and refund details, please see our Refund Policy.

Please contact the Thrive team and we’ll be happy to help with your order.

Please contact the Thrive team and we’ll be happy to help with your order.

Thrive products are Australian made and dispatched from Auburn, NSW.